Frequently Asked Questions

Stopping Transactions


How can I stop a payment?
A stop may be placed on outstanding checks that have not cleared your account. A Stop Payment Request Form is required. This request may be made verbally over the phone to place a short hold or in person at any Dieterich Bank location with a signature to extend the length of the stop.

How can I stop or dispute an unauthorized debit that is posting to my account?
A Written Statement of Unauthorized Debit will need completed in person at any Dieterich Bank location. Our Customer Care Team can answer any questions that you may have before coming into a branch location.

How can I stop a debit card transaction that is posting to my account?
We are unable to stop debit card transactions from posting to your account. We encourage you to attempt to contact the merchant if you are able to. If you do have unauthorized debit transactions, contact us to cancel your debit card.
Once a transaction has posted to your account, you may dispute it. A dispute form needs to be completed in person at any of our banking locations.