Hello, and welcome to Dieterich Bank’s Customer Care Center!
Here, we’re dedicated to providing you the high-quality, local customer support you deserve. Whether you need help with one of your accounts, have questions about a service or want to learn more about a product, don’t hesitate to reach out! We’re always happy to assist you by phone or email, and we can also be reached by fax and mail.
Please also check out some of our Frequently Asked Questions links in our Resource Center for detailed information about some common banking products and services. Our FAQ section is a great place to start if you have questions about online banking, debit cards and other general banking topics.
Your banking experience is our top priority. How can we help you today?
Customer Care Center
Hours (CST)
Monday - Friday 7:30 am - 5:00 pm
Saturday 8:00 am - 12:00 pm
Contact Us
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By Phone:
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By Fax:
217-540-1015
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By Email:
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By Mail:
300 Sur Woods Drive
Effingham, IL 62401
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Important Phone Numbers
Debit Card Activation: 1-844-846-7856
PIN Change Service: 1-888-891-2435
iTalk 24 Hour Telephone Banking (Telebanking): 1-877-245-2265
Lost or Stolen Debit Card (After Hours): 1-888-297-3416
