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Frequently Asked Questions

Debit Cards

 

Why was I assessed an ATM fee?
Foreign Transaction Fees are charged for using an ATM not owned by Dieterich Bank or within our network of ATMs. Click here to find a full listing of our ATMs.
Our Get Green Checking Account refunds fees up to $30 per month if the requirements are met. All International ATM Fees are non-refundable.

Are there daily spending limits on my debit card? Can I change them?
Dieterich Bank has placed daily spending limits on our customers’ debit cards for protection of funds. If you have questions about the limits on your card, please call our Customer Care team.

I received a text message and/or phone call concerning suspected fraud on my account. Why did I receive this message?
When a potentially suspicious transaction is made, we will send you a text or call you asking you to verify the transaction. Follow the instructions provided to confirm whether or not you made the transaction. We will never ask you for your full debit card number or account number when confirming fraud via text or phone call.

How can I report a lost or stolen debit card and get a replacement?
To report a lost or stolen debit card, please call our Customer Care Team during business hours at (800) 699-9766.
To cancel a card outside of business hours, please call (866) 546-8273.
Cards canceled through these methods cannot be reactivated. If you need a replacement card or need assistance with fraudulent activity, please contact Customer Care.

How can I get a replacement card if my card is worn out or not working properly?
You can stop by any location to request a new card, and they can print one for you instantly.. If you are unable to stop by a branch, you can call Customer Care at (800)699-9766 to order a new card by mail.

I’ve forgotten my PIN. How do I find out what it is?
You can stop by any Dieterich Bank location to change your PIN linked to your debit card. If you are unable to stop by one of our locations, you can call Customer Care and request a PIN number to be sent by mail.

Why is there a $1 transaction on my account? When will it drop off?
Transactions that are listed as $1 are usually preauthorization’s from businesses. Businesses run this transaction in a small amount to ensure that your debit card is working. These transactions usually are reversed at the end of the third business day after it the account was debited.

 

 

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