When will online & mobile banking be unavailable?
When will ATMs be unavailable?
- All ATMs that are at our branch locations will be going offline the morning of Thursday, July 21. These ATMs will all be updated and going back live at different times beginning that morning and continue through the weekend. All ATMs will be back online by Monday, July 25.
Customers may access other bank ATM’s or Dieterich Bank Sponsored ATM’s around town.
How can I access my funds during upgrade weekend?
Are branch hours changing during upgrade weekend?
Can I use my debit card during upgrade weekend?
My mobile app is not working.
- The mobile app is being updated as well and will be unavailable from 4:00pm Thursday July 21 until the morning of July 25th.
- On July 25th, you should delete your existing app and download the updated version (the app looks the same). Your username is your existing username and your password will be your existing username + the last 4 digits of your social security number.
Do I need to log in on Online Banking before logging in on the mobile app?
My username/password are incorrect.
Will my already scheduled bill payments still process during conversion?
Will my account number change?
Will I need to get a new debit card?
upgrade weekend, purchase and ATM transaction amounts will be temporarily changed.