When you’re looking to manage your finances more conveniently and securely from wherever you are, you’ll want to set up online and mobile banking.
If you’ve never worked with digital banking before or if you have questions about certain features of your online accounts, we’ve got you covered. Here’s our comprehensive guide to Dieterich Bank’s mobile and online banking to help you manage your money with confidence.
Getting Started with Online Banking
How do I enroll in online banking?
Enrolling in Dieterich Bank’s online banking is quick and simple. Visit the online banking page to get started, then click Login and Sign Up to begin the enrollment process. From there, you’ll be able to enter your personal information securely for identity verification.
You’ll want to follow the prompts to create a username, password, and security questions for your account. Once you’ve completed these steps, you’ll be able to login and start managing your finances online straight away.
What can I do with online banking?
There are many features to the online banking system that help you manage your money more efficiently. You’re able to view your account balances and transaction history as soon as you login to online banking.
You can then transfer money between accounts, pay bills using Bill Pay, set up account balance and activity alerts, and enroll in paperless e-statements. You can also manage your debit cards from your online banking portal, along with sending secure messages to the bank if needed.
What are the system requirements for online banking?
To ensure that your online banking functionality and security are performing as needed, you’ll want to use the most updated version of your internet browser. This can be Microsoft Edge, Google Chrome, Mozilla Firefox, or Safari for Mac users.
Mobile Banking FAQs
How do I download the Dietrich Bank mobile app?
The Dietrich Bank mobile app is available to download for free on both the Google Play Store and Apple App Store.
What can I do with the mobile banking app?
When you register for online banking, you’ll have the option to download the Dieterich Bank mobile app. From here, you’ll have access to all of the same features as online banking, plus additional extras such as mobile check deposit, where you can take a picture of your check within the app and deposit it straight into your account.
You’ll also be able to login securely with Face ID or your fingerprint to keep your information protected. Within the app, you can complete P2P payments, sending money to friends and family securely. You can also manage your debit card within the app, set spending limits, and enable travel notifications if you’re planning to be away from home and will be using your card elsewhere.
How do I reset my password in the mobile app?
If you’ve forgotten your password or need to reset it, you can open the Dieterich Bank mobile app and select Forgot Password. From there, enter your username and answer your security question. Follow the instructions provided to reset your password via the reset link sent to your registered email.
Is mobile check deposit available to all customers?
Yes! Mobile check deposit is a feature that’s available to all customers who have enrolled in Dieterich Bank’s online banking and have downloaded the mobile app. You can then open the app and select Deposit Checks.
To use this feature, you’ll need to sign the back of your check and write “For Mobile Deposit Only”, before selecting your account, entering the check amount, and taking a clear photo of both sides of the check. Once you’ve submitted the information, you’ll receive confirmation that your check has been deposited. We recommend keeping your physical check for your records for several weeks.
Security and Fraud Protection
How does Dieterich Bank keep my online and mobile banking secure?
At Dieterich Bank, we implement multiple layers of security to protect your account. Our encryption and secure login features help safeguard your account information at the first stage of online and mobile banking, while multi-factor authentication (MFA) features allow you to add an additional layer of security.
We also offer account alert notifications to inform you of any potentially suspicious activity on your account. You can set up these notifications according to your preferences, from login attempts to specific transaction notifications that alert you to a low account balance or transactions over a set dollar limit. You can also control your linked debit cards within your account settings, turning cards on and off as you choose.
What should I do if I suspect fraud on my account?
If you notice any unauthorized transactions on your checking account, you can turn off your debit card immediately from your mobile app’s card controls. You’ll then want to contact Dieterich Bank directly via our Customer Service number at (800) 699-9766. You should review all recent account activity and highlight anything potentially suspicious. You should also update any login passwords that you have for your accounts.
Managing Your Accounts
Can I link external accounts to Dieterich Bank’s online banking?
Yes! You can easily add accounts from other financial institutions to monitor balances and transfer funds between these external accounts and your Dieterich Bank accounts. It’s easy to set this up via your online banking portal.
Login to your online banking and go to Move Move > Add External Account. From here, you will be prompted to enter the bank name, routing number, and account number. Verify the account connection via two small test deposits.
How can I set up bill payments online?
You can easily set up a one-time or recurring payment for your bills within the online portal, both to businesses and individuals. Simply login to your online banking and navigate to Move Money > Bill Pay. From here, you can add payee details, select the account you want your money to transfer from, enter the amount, and then schedule the payment.
Need More Help?
If you need additional support or have questions, our team is ready to assist. Contact Dieterich Bank’s Customer Service at (800) 699-9766 or email us at customercare@dieterichbank.com. Online banking makes managing your money easy and accessible anytime, from anywhere. Get started today and take advantage of our online and mobile banking tools!
