- Apple Pay® is only available on apple devices. These devices must be using iOS 8 or newer and be the following devices or newer: iPhone 6/6+, iPad Air 2/Mini 3, Apple Watch.
- Samsung Pay® is only available on Samsung Devices that use Android Lollipop 5.0 or newer. The following Samsung models and newer will be supported: Samsung Galaxy S6, Galaxy S6 Edge, Edge+, Note5
Android Pay™ is only available on Android devices that use Android KitKat 4.4 or newer. They are available on Android smartphones and tablets.
Mobile Wallet: Frequently Asked Questions
Yes, you can enroll more than one Dieterich Bank debit card. If you do this, be sure to set the correct card as your default card.
No, they will not be able to see your debit and credit card numbers, because they are NOT stored on the device. Instead, your numbers will be replaced with a token or code for data security. This can also be referred to as tokenization.
What if my debit card is lost or stolen?
If your Dieterich Bank plastic debit card is lost or stolen, please notify us immediately at (800) 699-9766. We will cancel your card. You can either use our Instant Issue feature by visiting any Dieterich Bank location; or we can issue you a new card in the mail. When your new card is activated, you will need to enroll it in your mobile wallet.
- Log in to your Digital Banking
- Select "Card Management"
- Select the "On/Off" Icon on the same line as the card you wish to turn on or off.
What if my phone is lost or stolen?
Immediately notify us by calling (800) 699-9766. We will disable the Dieterich Bank debit card within your mobile wallet. Your token is different than your card number, and, therefore, your plastic debit card will not be affected and can still be used. You will also need to notify your phone carrier about your lost phone.
Does Samsung Pay®, Google Pay™, and Apple Pay® work in other countries?
Yes, you may utilize your mobile wallet at all participating merchants. Standard currency exchange rates apply. The websites for these wallets give more information on participating merchants.