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Online Banking Frequently Asked Questions

Which category of Online Banking do you have questions on?

 
 

General

 
How do I enroll in Online Banking?
  1. After you have opened a Dieterich Bank account, click the green LOGIN button in the upper right-hand of the screen.
  2. Once on the Account Login screen, you will click the “Enroll” link below the “Access ID” and “Passcode” boxes.
  3. You will need to agree to the Online Banking Agreement.
  4. Complete the verification information. (Social Security Number, Account Number and Email Address used at account opening.) Then, you will enter the requested personal information and click Submit.
  5. Click “Send Email Verification.” You will need to click the verification link found in your email account within one hour. (This must be clicked from the same computer and same internet browser used to complete the application form.)
  6. Follow the verification link, and click "Login” to complete the enrollment process. A confirmation screen will display your new Online Banking ID. The initial password is the last four digits of your Social Security Number (SSN) or Tax ID Number (TIN). After you have used this for your initial login, you can edit your login credentials. 
What web browsers are supported by Online Banking?
  • Microsoft® Internet Explorer® 
  • Google Chrome™
  • Apple® Safari®
  • Mozilla® Firefox®
 
 

Send Green Bill Pay

 
Can I pay bills through online banking?
Yes, Dieterich Bank offers free online bill pay for our customers. It is called Send Green
 
What is the difference between Payment Date and Deliver By Date?
The Payment Date is the date that your payment will process, or debit your account. The Deliver By date is the estimated date that your payment will arrive to your payee. (The Deliver By date is populated below the Payment Date.) Make sure your Deliver By date in Send Green is on or before the due date that appears on your bill.
 
Is there a way to know how different Payment Dates affect different Deliver By Dates before committing to a process date?
Yes, when entering your date, click the calendar icon in the Payment Date box. (This appears to the right of the date.) A calendar will appear. Hover your cursor over the date you plan to process your payment, or debit your account. In the bottom, right-hand corner of the calendar screen, you will see the Deliver By Date, or the estimated date that the payee will receive payment. When you are ready to select a process date, click that date on the calendar. 
 
Can I see when all of my payments are scheduled to process out of my account?
Yes, the calendar feature shows you this by month. Follow these steps to find the Calendar:
  1. Log into your Online Banking Account.
  2. Click the "Bill Pay" tab.
  3. Now that you are in Bill Pay, select the "Calendar" tab from the top menu. 
  4. You will now see the current month. The amount that will be deducted from your account will appear as a green button on the date it will debit your account. 
  5. If you click on a green button with a dollar amount on it, you will be able to see the details of that bill. 
Can I see whether or not a check has cleared the bill pay clearing account?
Yes, you can view this in your "History." Follow these steps to access this:
  1. Log into your Online Banking Account.
  2. Click the "Bill Pay" tab.
  3. Now that you are in Bill Pay, you will see two boxes to the right of your screen. The top is labeled "Pending" and the one below this is labeled "History." 
  4. "History" will show you the payments that have processed in the last 45 days through online banking. 
  5. Click "View More" to the right of the "History" title if you need to see more than 45 days. 
 
 

eDocuments

 
How do I enroll in eDocuments?
  1. Log in to your Online Banking Account. 
  2. Click the "eDocuments" tab.
  3. Select "Sign Up/Changes" from the top menu.
  4. Click in the box next to "Enroll All Available Accounts and Document Types Shown" if you wish to receive eDocuments for all of your accounts, or click the box next to the specific account(s) you wish to enroll. 
  5. Click "Save Settings"
  6. Click "I agree" once you have read the "Electronic Document Disclosure and Agreement"
  7. You will see a green ribbon at the top of the next screen that says, "Changes have been successfully saved" if your statements have been successfully enrolled in eDocuments. 
How do I add an additional recipient to my eDocuments?
  1. Log in to your Online Banking Account. 
  2. Click the eDocuments tab.
  3. Select ‘Additional Recipients’ from the top menu.
  4. Review information and click ‘Add Additional Recipients’ to continue.
  5. Create a Username, enter email address, and create Access PIN (password) for the recipient. Click “Save.”
  6. From the next screen, choose “Assign Documents.”
  7. Select the accounts that you would like this recipient to receive statements for. **All accounts linked to this particular ESI log in will be listed.
  8. Accept the terms and conditions for the Electronic Document Disclosure and Agreement.
  9. Provide Username and Access PIN to the additional recipient. He/She will need to click the link in the email to access the statement; this username and Access PIN cannot be used to log in through the website.
 
 

Transfers

 
Can I transfer money from my account at Dieterich Bank to my account at another financial institution?
Yes, you can transfer money easily to another financial institution by using our External Transfers capability in Online Banking. The enrollment process can take up to 3 business days for verification.
To enroll in External Transfers:
1. Log into Online Banking
2. Under the "Digital Branch" tab, click "External Account Transfers" from the top menu.
3. Click "Enroll" 
4. Click "Accept" after reviewing the Dieterich Bank Transfer Terms and Conditions.
5. Add External Account(s)Enter the information for the external account(s). You will enter the external account nickname, financial institution name, routing number, account number, and type of account for the first external account, then click the Submit button, before entering the next external account information. We may limit you on how many external accounts you are allowed to add. You will find additional information on the Add External Account page to help you locate the routing number and account number for your external account.
6. External Account(s)Verification: Before you can begin making transfers to or from an external account, the external account(s) you wish to use must be verified to prove that you are authorized to it. Your external account will receive a small ACH credit for an undisclosed amount. You will need to enter the amount of the credit in the External Transfer section of your Online Banking in order to complete the verification process.
7. Establishing Transfers: After the verification process is complete, you may begin establishing transfers. You can establish one-time transfers, or if you want to set up a recurring transfer, you have a variety of transfer frequencies to choose from. You will be limited on the number of transfers you can establish per day and on the dollar amounts you are allowed to transfer.
If you need assistance in setting this up, please contact Customer Care at (800)699-9766.


Card Controls

 
How do I activate my debit card in Online Banking?
1. Log into Online Banking.
2. Click on the "Settings" tab.
3. Under the "Settings tab, select "ATM/Debit Card" from the top menu.
4. You will see a listing of your available debit cards. Check the box under "Activate" for the card you wish to activate.
5. Click "Submit." 
6. Your card is now active. 
 
If my card is lost or stolen, how do I "Hot Card" it, or disable it?
**Please note, these are the steps to disable your card. Once this is complete, you will not be able to turn your card back on if it is found. In order to be able to turn your card back on if found, click here. 
1. Log into Online Banking.
2. Click on the "Settings" tab.
3. Under the "Settings tab, select "ATM/Debit Card" from the top menu.
4. You will see a listing of your available debit cards. Check the box under "Lost/Stolen" for the card you wish to deactivate.
5. Click "Submit." 
6. Your card has now been disabled, and cannot be turned on again if found. 
7. Stop by any of our locations to have a new card printed instantly, or call Customer Care at (800)699-9766 to have a new card mailed to you. 
 
Can I turn my debit card on and off?
Yes, if you wish to turn your card off temporarily when you are not making purchases, or if it is misplaced, you have the ability to turn it on and off through the Dieterich Bank Mobile App. Follow these steps to turn your debit card on and off:
1. log into the Dieterich Bank Mobile App using your Online Banking credentials. (You can also use your fingerprint to login if this is set up on your phone.)
2. Scroll down on your Dashboard, or main screen, until you see the header named "Manage Cards." If you do not see this in your dashboard, follow these steps to add it:
A.) If you do not see this in your dashboard, you can add it by clicking "Organize Dashboard" at the bottom of your screen.
B.) Then, scroll to the bottom of this screen and click "Add More."
C.) You will now see additional options to add to your Dashboard. Click the Green "+Add" button under the "Manage Cards" header.
D.) Click "Done" in the upper left-hand corner of your screen. You have now added "Manage Cards" to your Dashboard. Proceed to the following steps. 
3. Under the "Manage Cards" tab, you will see all of your Dieterich Bank debit Cards.. To "Lock" your debit card, click the green slide option next to the debit card you wish to lock.
4. When you are ready to make your card "Active" again, you will follow the steps above, and click the now white slider option next to the debit card you wish to unlock until it is green.