General Information FAQs

When will First Bank become Dieterich Bank?
The scheduled date is at the close of business on Friday, August 7. To accommodate the conversion of accounts
to Dieterich Bank, branch locations will remain closed for the weekend. On Monday, August 10, the acquired
branches will open as Dieterich Bank.

Will I be able to bank at other Dieterich Bank branches?
Yes, as of Monday, August 10, you will be able to transact business at any Dieterich Bank location

Will my bank maintain a personal touch?
Absolutely! When you walk into your banking locations, you will see the same smiling faces who have always
greeted you. We will strive to provide you with an experience that exceeds your banking expectations.
 
Will bank hours remain the same?
Yes, all branches will resume their current hours through August 31. View our current branch hours here.
 
Will there be any changes in bank services?
Your checking and savings accounts will be converted to comparable Dieterich Bank products. You can view a comparison of products on pages 13 and 15 of your Welcome Guide.

Will any of my account numbers change?
Unless you receive a separate letter about an account number change, your account number will remain the same
on deposit and loan accounts.

Will the bank’s routing number change?
Yes, your routing number (the nine digit number that identifies a financial institution) will change. Your Dieterich
Bank Routing Number will be 081212574.

How can I get account information after hours?
Dieterich Bank offers access to your account information 24/7 through Online Banking, Mobile Banking
and Telebanking.
• Online Banking is available
• Our Mobile Banking App can be downloaded from the App Store or Google Play.
• Telebanking, or Telephone Banking, is available toll-free at (877) 245-2265 – see page 24 for details.
• You may also use an ATM to obtain balance information.
Customer Care hours are 7:30 am – 5:00 pm Monday through Friday and 8:00 am – Noon on
Saturday. We are closed Sunday and federal banking holidays. Extended hours will be held through
the conversion period. 

Where can I go for more information?
You can talk to the employees at your local branch or visit our dedicated First Bank Conversion page for
more information. Dieterich Bank’s Customer Care Center can be reached at (800) 699-9766. We want to make
this transition as easy as possible and will gladly answer any questions you may have.
 
Will my account be covered by FDIC insurance?
At Dieterich Bank, all deposit accounts are insured up to the insurance limit by the Federal Deposit Insurance
Corporation (FDIC). Deposit accounts include Checking, NOW, Savings, Money Market Deposits, Certificates of
Deposit and IRA accounts. Deposits are insured up to $250,000 per depositor with additional coverage for different
types of legal ownership.

If you are a depositor at both Dieterich Bank and First Bank at the time of acquisition, deposits from First Bank will
be separately insured from deposits at Dieterich Bank for at least six months after the merger. This grace period gives
you the opportunity to restructure your accounts, if necessary. CDs from First Bank are separately insured until the
earliest maturity date after the end of the six-month grace period. CDs that mature during the six-month period and
are renewed for the same term and in the same dollar amount (either with or without accrued interest) continue to
be separately insured until the first maturity date after the six-month period. If a CD matures during the six-month
grace period and is renewed on any other basis, it would be separately insured only until the end of the six-month
grace period.

For detailed information on how your deposit accounts will be insured, you can go to the FDIC Electronic Deposit
Insurance Estimator (EDIE).

Will I receive year-end tax forms on my deposit or loan account from First Bank or Dieterich Bank for 2020?
You will receive 2020 tax forms from both First Bank and Dieterich Bank for activity that occurs in 2020.

What is Dieterich Bank’s wire processing schedule?
Retail customers can initiate out-going wire transfers at any of our branch locations. Out-going wire transfers
completed at the branch, Monday through Friday (excluding bank holidays), before 3:00 pm (CST), will be sent the
same day. Any out-going transfers completed after the 3:00 pm cut-off time will be sent out on the next business day.
Incoming wire transfers received by Dieterich Bank before 4:00 pm (CST) Monday – Friday will be posted to the
customer’s account on that day. Any incoming transfers received after the 4:00 pm cut-off time will be posted to the
customer’s account on the next business day. Wire Transfers are not processed on Saturdays, Sundays or holidays.
 
How do I receive a wire to my Dieterich Bank account?
To receive a wire at Dieterich Bank, the following information should be given to the party originating the wire.
  • Receiving Bank: Bankers Bank
  • Receiving Bank Address: 7700 Mineral Point Rd, Madison, WI 53717-1694
  • Receiver ABA: 075912479
  • Foreign Wire Swift Code: BBWIUS44
  • Beneficiary’s Bank: Dieterich Bank
  • Bank ABA Account: 081212574
  • Beneficiary: Your name
  • Beneficiary Address: Your address
  • Beneficiary Account Number: Your account number
  • Any specific instructions for the money
Parties sending wire transfers to your account will need to receive these Dieterich Bank wire transfer instructions.
 
Where can I view Dieterich Bank’s interest rates and tiers?
For an up to date listing of all Dieterich Bank interest rates and tiers, please visit our Rates Center.
 

Personal Banking FAQs 

 
DEBIT CARDS
Will my First Bank debit card be replaced?
Yes, your First Bank debit card will be replaced with a new Dieterich Bank Debit MasterCard®. New cards will
be mailed beginning July 24 and will be received prior to conversion. You may continue using your current First
Bank debit card through 4:00 pm on Friday, August 7. Beginning, August 10, you can activate your new Dieterich
Bank card. Activation details will be included with your new card. If you currently authorize companies to use
your First Bank debit card as a payment source, you will need to update this information with your new debit
card number prior to payments due on or after August 8.
 
Will my debit card work over conversion weekend?
No, your First Bank card will no longer work as of 4:00 pm Friday, August 7. We encourage you to plan
accordingly by using credit card, cash or an alternative account for payment of items, as neither your First Bank
nor Dieterich Bank debit cards will be active during the conversion weekend.
 
How do I activate my Dieterich Bank debit card or change my PIN?
Activation instructions will be provided with your card. You can call the number on your card, use an ATM or
visit your local branch to change your card’s PIN.
 
When can I upload my new Dieterich Bank cards to my mobile wallet?
You will have the ability to upload your new debit card into your mobile wallet on August 10.
 
Will my ATM/purchase limits change on my debit card?
No, your current First Bank ATM and purchase limits will remain the same on your Dieterich Bank card.
If you have specific questions concerning your limits, you can visit your local branch or contact our Customer
Care Team at (800) 699-9766.
 
CHECKING ACCOUNTS
Can I still use my First Bank checks?
You can continue to use your First Bank checks through Friday, August 7. After this date, you will need to use
your Dieterich Bank checks, with your new routing number of 081212574. Your new Dieterich Bank checks
will arrive by mail prior to conversion weekend. Any outstanding checks will be processed for 60 days post
conversion. Items received after this 60-day window will be returned by First Bank. After conversion, additional
Dieterich Bank checks can be ordered online, your local branch or by calling Customer Care at (800) 699-9766.
 
What happens to my preauthorized automatic deposits or withdrawals to my account?
You will need to change your routing and account number with employers, vendors and service providers. You
can contact them directly after August 10 to provide them with Dieterich Bank’s routing number and your account
number to ensure there are no disruptions in payments or service.
 
Can I switch my checking account to one of the other checking accounts Dieterich Bank offers?
Yes, you may switch your checking account after August 10 to any of Dieterich Bank’s checking accounts by visiting your local branch.
 
My child currently has an UTMA account. Will this change?
If you currently have an UTMA account for your child, this account will transfer into an UTMA product with Dieterich Bank.

CDs AND IRAs
Will the interest rate I am earning on my CD change?
Your current interest rate is assured to maturity on your CD account and your IRA CDs.
 
What happens to my interest payments on my CDs and IRA CDs?
Interest that is currently posted to your CD and/or IRA will continue. If interest payments currently transfer to a First Bank deposit account, this will continue to your Dieterich Bank account. If interest payments currently transfer to another financial institution, this process will remain the same. If you would like to make any changes to how your interest payment is distributed, please contact your local branch.
 
Will Dieterich Bank become the custodian of my IRA?
Dieterich Bank will become the new custodian of all IRA plans as of the close of business on August 7. These plans include Traditional, Roth, SEP and Educational IRAs. If you have questions about the transfer of custodians, please contact your local branch.
 
Will I receive year-end tax forms on my CDs and IRAs from First Bank or Dieterich Bank for 2020?
You will receive 2020 tax forms from both First Bank and Dieterich Bank for activity that occurs in 2020.
 
CONSUMER ONLINE BANKING AND BILL PAY
Will I have access to my account information online with First Bank after the conversion?
No, as of 8:00 pm Friday, August 7, your online account access will no longer be available.
 
Can I receive alerts on my account?
Yes, you will be able to set up account alerts through Dieterich Bank’s Online Banking platform beginning August 10.
 
If I use Quicken® or QuickBooks®, will my First Bank transaction history be available after August 7 after
8:00 pm?
In order to retain your First Bank transaction history, you will need to download them from First Bank’s Online Banking prior to August 7. After that date, you will only be able to download your Dieterich Bank
transactions to Quicken and QuickBooks.
 
Will my Bill Pay items convert?
Yes, your Bill Pay items will convert. Prior to Thursday, August 6, we highly recommend you download or record your account history, statements, recurring transfer schedules and bill payment information to help validate all payments are still scheduled.
 
When will I be able to access Dieterich Bank’s Online Banking & Bill Pay?
Beginning August 10, you will have access to Dieterich Bank’s Online Banking and Bill Pay platform.

I currently use First Bank’s online banking & bill pay, how will I set up my online banking & bill pay with
Dieterich Bank?
Beginning August 10, you will be able to access your information via the “Login” button on
Dieterich Bank’s website. Unless you receive a separate letter indicating a new username, your current username
will remain the same. The first time you log in, you will use the last four digits of your Social Security Number as
your password. You will have multiple prompts that will be required the first time you sign in to your Dieterich
Bank Online Banking platform.
 
How do I set up online banking & bill pay with Dieterich Bank if I do not use online banking with First Bank?
If you do not currently use Online Banking with First Bank, you can sign up with Dieterich Bank beginning August 10 by clicking the “Login” button at www.dieterichbank.com, and then clicking “Enroll.” Please contact our Customer Care Team at (800) 699-9766 if you need assistance.

Will my automatic payments continue on my Dieterich Bank debit card?
No, your First Bank debit card will be replaced with a new Dieterich Bank Debit MasterCard®. You will need to contact the business or service provider to update your card number and expiration date once you activate your new card.
 
Will I be able to continue to use Apple Pay, Google Pay or Samsung Pay?
Yes, but your First Bank cards will stop working at 4:00 pm Friday, August 7. You can add your new Dieterich Bank debit card to your mobile wallet once you have activated it.

TELEBANKING
How do I access Dieterich Bank’s Telebanking services?
You can access Dieterich Bank’s Telebanking services at 1 (877) 245-2265. Enrollment instructions for access:
  1. Call (877) 245-2265
  2. Enter in your account number
  3. Enter in your SSN
  4. Establish your PIN as prompted
  5. Select from the menu
If you have not used Telebanking within 60 days after the conversion, please contact our Customer Care Team at
(800) 699-9766 to complete the enrollment process.
 
eSTATEMENTS
I am currently signed up to receive eStatements with First Bank. Will I need to re-enroll with Dieterich Bank?
No, if you are already enrolled in eStatements with First Bank, you will automatically continue to receive eStatements with Dieterich Bank. You will not need to re-enroll.

If I wish to receive eStatements with Dieterich Bank, but I am not already enrolled with First Bank, how do I enroll?
You will be able to sign up to receive eStatements on your accounts with Dieterich Bank beginning August 10. We have 2
easy ways to enroll:
Mobile Enrollment*:
  1. From your dashboard, click on your account name.
  2. Select “Documents.”
  3. Select “Sign Up/Changes.”
  4. Follow the prompts.
Online Enrollment:
  1. After you sign in to Online Banking, go to the eDocuments tab at the top of the Online Banking screen.
  2. Click Enrollment on the top menu. This screen will give you the option to check the box to enroll “All Available
    documents for all active accounts” or check the box next to the specific account(s) that you would like to enroll
    in eStatements.
  3. Complete the additional information requested.
*Please Note: You must already have an Online Banking Account to use our Mobile App.

How will I receive my statements after August 9?
You will receive a final First Bank statement reflecting your account activity and balance through August 9. Checking accounts, Money Markets and Home Equity Lines of Credit will then cycle monthly, at the end of August. Savings accounts will receive their first statement in September and continue to cycle quarterly.
 
TRANSFERS
I currently have an automatic transfer between my deposit accounts at First Bank. Will those continue?
Yes, any internal transfers scheduled will continue to process. We suggest downloading or recording your internal and external transfer activity and settings before August 6 to verify your these have transferred. 
 
I currently have an automatic transfer between my deposit account and an account at a different bank. Will
these transfers continue?
For questions about your external transfers, please contact our Customer Care Team at (800) 699-9766. We suggest downloading or recording your internal and external transfer activity and settings before August 6 to verify your transfers have transferred.

Will my stop payments remain in effect?
Yes, your stop payments will remain in effect after conversion weekend.
 
LOANS
Will my loan with First Bank change?
No, the terms and conditions of your Personal Loans, Overdraft Protection Loans, Home Equity Loans and Mortgages will not change.

My personal loans are currently set to pay with automatic payments from my First Bank account. Will this
continue?
Yes, any internal automatic payments to your loan will continue.
 
Will my automatic loan payments from another bank be affected?
For questions about your automatic loan payments from another bank, please contact our Customer Care Team at (800) 699-9766.

Can I still use my present supply of checks for my HELOC?
No, you will not be able to use your current checks. Please contact your local branch if you would like to continue to use your HELOC checks.
 

Business Banking FAQs

 
REMOTE DEPOSIT CAPTURE
When do I need to stop using Remote Deposit Capture through First Bank?
Your company can make deposits until 8:00 pm Friday, August 7, for the current business day.
 
What do I need to do if I am a Remote Deposit Capture user?
If you are a Remote Deposit Capture user, you will be contacted by a Dieterich Bank representative.
 
What is the cut-off time for Dieterich Bank’s Remote Deposit Capture?
Beginning August 10, Dieterich Bank’s cut-off time will occur at 4:00 pm for the posting to occur on the next business day as a direct deposit.

Does Dieterich Bank offer same-day Remote Deposit Capture posting?
Dieterich Bank does not offer same-day Remote Deposit Capture posting at this time.
 
ACH BATCH PROCESSING
When is the cut-off time to create an ACH file through First Bank’s website?
The cut-off time to create an ACH file will be 6:00 pm Wednesday August 5. ACH services will be available for use on August 10 using Dieterich Bank’s online platform at www.dieterichbank.com.
 
What is Dieterich Bank’s cut-off time for ACH processing?
Dieterich Bank’s cut-off time for ACH processing is 2:30 pm. The same-day cut-off time is 11:45 am. You can begin using this service on August 10.

Will there be any changes to how I create an ACH file?
Dieterich Bank will accept a standard NACHA formatted file, a csv file or the data can be manually entered. Changes to your accounting software will be required to add Dieterich Bank’s routing number (081212574) in the file header field.
 
DIGITAL SERVICES AND eSTATEMENTS
Will business customers have account information online with First Bank after the conversion?
Your online account access will not be available with First Bank as of 8:00 pm August 7.
 
I currently use First Bank’s online banking & bill pay, how will I set up my online banking & bill pay with Dieterich
Bank?
Beginning August 10, you will be able to access your information via the “Login” button on Dieterich Bank’s homepage at www.dieterichbank.com. Unless you receive a separate letter indicating a new username, your current username will remain the same. The first time you log in, you will use the last four digits of your business Tax ID Number as your password.

If I do not currently use First Bank’s online banking & bill pay, how do I enroll my business in Online Banking?
If you are not currently using First Bank’s Online Banking and bill pay platform but wish to enroll with Dieterich Bank,
please visit your local branch after August 10.
 
My business is currently signed up to receive eStatements with First Bank. Will I need to re-enroll with Dieterich Bank?
No, if you are already enrolled in eStatements with First Bank, you will automatically continue to receive eStatements with Dieterich Bank. You will not need to re-enroll.

If I wish to receive eStatements for my business with Dieterich Bank, but I am not already enrolled with First Bank, how
do I enroll?
You will be able to sign up to receive eStatements on your accounts with Dieterich Bank beginning August 10. We have 2
easy ways to enroll:
Mobile Enrollment*:
  1. From your dashboard, click on your account name.
  2. Select “Documents.”
  3. Select “Sign Up/Changes.”
  4. Follow the prompts.
Online Enrollment:
  1. After you sign in to Online Banking, go to the eDocuments tab at the top of the Online Banking screen.
  2. Click Enrollment on the top menu. This screen will give you the option to check the box to enroll “All Available
    documents for all active accounts” or check the box next to the specific account(s) that you would like to enroll
    in eStatements.
  3. Complete the additional information requested.
*Please Note: You must already have an Online Banking Account to use our Mobile App.
 
How will I receive my business statements after August 9?
You will receive a final First Bank statement reflecting your account activity and balance through August 9. Checking accounts and Money Markets will then cycle monthly, at the end of August. Savings accounts will receive their first statement in September and continue to cycle quarterly. 

MERCHANT SERVICES
I currently use a merchant credit card processing service. Will this change?
If your business utilizes a Merchant Service Solution, this solution will not change. However, you will need to update your Routing Number with your current merchant processor in order to continue to receive funds. Dieterich Bank’s Routing Number is 081212574. 

Does Dieterich Bank offer ACH Positive Pay?
Dieterich Bank does not offer ACH Positive Pay at this time.
 
Who do I contact if I have questions relating to merchant credit card processing?
If you are currently using a merchant credit card processing services, you will continue to contact them for questions. Your service provider will need to be notified about your new routing number (081212574).

Dieterich Bank offers merchant credit card processing. If you have questions regarding this service or would like a quote
for your business, please contact our Treasury Management Team at treasurymanagement@dieterichbank.com.
 
DEBIT CARDS
Will my First Bank debit card be replaced?
Yes, your First Bank debit card will be replaced with a new Dieterich Bank Debit MasterCard®. New cards will be
mailed beginning July 24 and will be received prior to conversion. You may continue using your current First Bank
debit card through 4:00 pm on Friday, August 7. Beginning, August 10, you can activate your new Dieterich Bank card.
Activation details will be included with your new card. If you currently authorize companies to use your First Bank
debit card as a payment source, you will need to update this information with your new debit card number prior to
payments due on or after August 8.

Will my debit card work over conversion weekend?
No, your First Bank card will no longer work as of 4:00 pm Friday, August 7. We encourage you to plan accordingly by
using credit card, cash or an alternative account for payment of items, as neither your First Bank nor Dieterich Bank
debit cards will be active during the conversion weekend.

How do I activate my Dieterich Bank debit card or change my PIN?
Activation instructions will be provided with your card. You can call the number on your card, use an ATM or visit
your local branch to change your card’s PIN.
 
When can I upload my new Dieterich Bank cards to my mobile wallet?
Dieterich Bank offers digital wallet to our customers, and you will have the ability to upload your new debit card into
your digital wallet on August 10.
 
Will my ATM/purchase limits change on my debit card?
No, your current First Bank ATM and purchase limits will remain the same on your Dieterich Bank card. If you have specific questions concerning your limits, you can visit your local branch or contact our Customer Care Team at (800) 699-9766.
 
CHECKING ACCOUNTS
Can I still use my First Bank checks?
You can continue to use your First Bank checks through Friday, August 7. After this date, you will need to use your Dieterich Bank checks, with your new routing number of 081212574. Your new Dieterich Bank checks will arrive
by mail prior to conversion weekend. Any outstanding checks will be processed for 60 days post conversion. Items
received after this 60-day window will be returned by First Bank. After conversion, additional Dieterich Bank checks
can be ordered at www.dieterichbank.com, your local branch or by calling Customer Care at (800) 699-9766.
 
BUSINESS LOANS
Will my business loan with First Bank change?
The terms and conditions of your Business Loans and Overdraft Protection Loans will not change.
 
How do I make a loan payment after August 8?
Loan Payments made after August 8 may be made by one of the following methods:
  1. Drop off at any Dieterich Bank Location
  2. Mail to PO Box 186, Dieterich, IL 62424
  3. Set up online banking transfer
My business loans are currently set to pay with automatic payments from my First Bank account. Will this continue?
Yes, any internal automatic payments to your loan will continue.
 
Will my automatic loan payments from another bank be affected?
For questions about your automatic loan payments from another bank, please contact our Customer Care Team at
(800) 699-9766.