A Better Banking Experience is Coming

July 21-25, 2022!


Update: 

We have received an update from our online banking provider regarding the upgrade this weekend. Online and Mobile Banking will now be unavailable beginning 4:00 p.m. Thursday, July 21st. 

What's Happening?

Dieterich Bank is upgrading its core software including online & mobile banking
platforms. The upgrade is scheduled to occur Thursday, July 21
st - Monday, July 25th. Our team has been working diligently to ensure a smooth transition and a successful upgrade. Our branches and Customer Care team will be operating with normal business hours during this timeframe. If you have any questions, please call our Customer Care team at (800) 699-9766 or email customercare@dieterichbank.com.

Prepare Ahead of Time

  • Withdraw cash prior to Thursday, July 21 from an ATM or branch location.
  • Carry alternative forms of payment, such as cash, checks, credit cards, etc.
  • Initiate Bill Pay payments due between Thursday, July 21 and Monday, July 25 prior to July 21.
  • Transfer necessary funds prior to Thursday, July 21.

What's Available & What's Not:

1. Mobile Banking users will be required to download the new Dieterich Bank app from the Apple App Store or Google Play Store. The app will be available for download on July 25. Online and Mobile Banking will be unavailable beginning 4pm Thursday, July 21. 
2. Debit cards will have limited access to available funds. 
 
Extended Customer Care Hours:
Friday, July 22:  7:30am - 7:00pm
Saturday, July 23:  8:00am - 5:00pm 
Sunday, July 24:  10:00am - 5:00pm 
Monday, July 25-Tuesday, July 26:  7:30am - 7:00pm
Wednesday, July 27-Friday, July 29: 7:30am - 6:00pm
 
Customer Care Hours will return to normal on Saturday, July 30.