Error Resolution

Home Mortgage Error Resolution

If you feel an error has occurred with your home mortgage loan or mortgage payment, please contact us in writing at:

Data Processing

Dieterich Bank, N.A.

P O Box 186

Dieterich, IL 62424

You will need to provide us information about the error so we can research it.

1. Tell us your name and loan number.

2. Tell us the dollar amount of the suspected error if applicable.

3. Provide as much detail about the suspected error as possible to assist us in researching what has occurred.

We will inform you when we have received your request, and then the results of our investigation.

Electronic Transfer Error Resolution

If you feel an error has occurred with an electronic transaction of one of your accounts with us, you may contact us at any of the locations listed on our contact page. Please be prepared to provide specific details of the transaction in question. You should report these suspected errors within 60 days of the account statement that documents the transaction.

Other questions or issues not specifically mentioned above may be directed to any of our locations listed on our contact page or through a message in the Internet Banking contact us page.